Benefits:

401(k) matching
Bonus based on performance
Paid time off
Profit sharing

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Holly Krauter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.

QUALIFICATIONS:

A positive, can-do attitude and a passion for helping people.
Strong communication skills with a friendly and professional demeanor.
Ability to multitask and stay organized in a dynamic environment.
Previous customer service experience is a plus, but a willingness to learn is even more important.
5+ years of experience in customer service, with 2+ years in a managerial role.
Leadership and organizational skills.
Communication and problem-solving abilities.

Why Work with Us:

Competitive compensation with performance-based bonuses.
A supportive, fun, and team-driven work environment.
Professional development opportunities and career growth potential.
The chance to make a real impact in the lives of our customers.

Compensation: $60,000.00 - $100,000.00 per year

Do you want a career and not just a job?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Holly Krauter - State Farm Agent!

About Our Agency

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, College Planning, Health Insurance, and Renters Insurance.
I have been a State Farm agent since 1993.
We currently have 5 team members at our agency.
Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, National Quality Award, Silver Scroll, Golden Triangle, and Bronze Tablet

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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